For meetings, just enter the meeting ID and connect." "The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having." "The most important feature of TeamViewer is its ease of use." "With an image, you can see immediately what's going on. Just key in an ID and password and connect. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it." It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable." "The vendor's reliability provides me with peace of mind.
There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. I don't use everything they offer but you can go wherever you want to take this tool. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. It's easy and a lot of folks like it." "They've thought of everything in terms of features. "Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent." "The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens.
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